Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at kkoukii@hotmail.com. Returns will need to be sent to: 1546 Shelburne Place, Johnstown, PA 15905. Items sent back without first requesting a return will not be accepted.

Damages and issues Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items We cannot accept returns on perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges Return the item you have, and once the return is accepted, make a separate purchase for the new item. Buyer is responsible for return shipping costs.

European Union 14-day cooling off period If shipping into the EU, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds You'll be automatically refunded on your original payment method within 10 business days of approval. If more than 15 business days have passed since we've approved your return, please contact us at kkoukii@hotmail.com.