Shipping Policy

At Carla's, we take great care in getting your order to you safely and on time. Here's everything you need to know about how we ship.

Order Processing

All orders are processed within 1–2 business days of purchase. You'll receive a confirmation email with tracking information as soon as your order is on its way.

Domestic Shipping (US)

We ship all US orders via USPS. Delivery typically takes 3–7 business days from the date of shipment, depending on your location.

International Shipping

We ship worldwide! International orders generally arrive within 7–21 business days. Please note that customs fees, duties, and taxes may apply upon delivery and are the responsibility of the customer.

Packaging & Fragile Items

We know how special our pottery pieces are. Every fragile item is carefully wrapped and packed with protective materials to ensure it arrives in perfect condition — just as beautiful as when it left us.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund promptly — no hassle, no stress.

Questions about your shipment? Reach out to us at support@carlasshop.com. We're here 24/7!